Refund and Cancellation Policy

1. Service Overview

UniSeek provides educational consulting services including personalized university matching, scholarship guidance, and admission counseling. These services are delivered through our digital platform and may involve direct communication with our advisors.

2. Payment Terms

All payments for our services are due upon booking or as specified in the service agreement. UniSeek accepts major credit cards and other payment methods as available on our platform.

3. Full Refund Policy

You may request a full refund within 14 days of purchase if:

• You have not yet received any substantive service from us
• You cancel before your first scheduled consultation
• We are unable to provide the services as promised

4. Partial Refund Policy

If you cancel after receiving some services but before completion, you may be eligible for a partial refund based on the unused portion of the service package. The refund will be calculated pro-rata minus any administrative fees (max 15% of total paid).

5. No Refund After Substantial Service

Once substantial service has been provided (typically defined as more than one consultation session or significant report generation), no refunds will be granted unless required by applicable law.

6. Cancellation Procedure

To request a refund or cancellation, please contact our customer support at support@uniseek.com with your order number and reason for cancellation. We will respond within 5 business days and process approved refunds within 10-14 business days.

7. Exceptions

This policy does not affect your statutory rights as a consumer. If local laws provide greater refund protections, those laws shall govern in such jurisdictions.

8. Changes to Policy

We may update this policy from time to time. Users will be notified of any material changes by posting the revised policy on this page with an updated effective date.